Delivery and Taxes
Finland, Estonia, Latvia and Lithuania 2 - 6 business days, rest of Europe 5 - 15 business days.
The delivery time for Premiere Sale orders is 2 to 4 business days from the end of the campaign.
Taxes and duties
EU countries: prices include VAT.
Other world: the customer is responsible for all tax and customs obligations
Delivery fee: 6.90 euros everywhere.
Keys to a successful delivery
- valid address information.
- We cannot make address changes during delivery.
- a valid email address and mobile phone number. Husky Banana will notify you by e-mail when the delivery has started and we will send you a tracking code or changes to the delivery of your order. Also, remember to check your spam folder, as filters may redirect emails there.
Unclaimed package
If the customer or recipient does not pick up the package or does not take care of the import obligations, the package is returned to the sender. We charge a return fee of 10 eur for uncollected packages and a delivery fee of 6.90 euros for orders.
Return an exchange
Customers in Finland and Estonia have the option to return the products within 30 days of receipt. Request a return code for a free return by mail (hello@huskybanana.com), but we charge a processing fee of €3.90 for the return. The products to be returned must be in perfect sales condition. Products to be returned must not have makeup or dirt stains, attached labels, no odors, no animal hair, etc. Husky Banana products are not exchangeable.
The rest of the world
Returns are possible within 30 days of receiving the order. The customer is responsible for the return costs and for the delivery to Husky Banana. Please contact hello@huskybanana.com before returning.
Canceled order
It is possible to cancel the order before the delivery starts. Once the delivery has started, cancellation is no longer possible. The customer can return the products within the return period.
Was everything ok?
If you notice any deficiencies in your order. For example, the wrong size or delivered product, you have 14 days from the arrival of your order to report any defects to Husky Banana, hello@huskybanana.com.
Product defect
If you notice a material or manufacturing defect in the product, please contact hello@huskybanana.com